Refund policy

Returns and refunds

Our products are made to order or personalised for you. We do not offer returns or refunds for a change of mind, or because you no longer need an item, once you have placed your order. This does not limit any rights you have under applicable law.

Manufacturing defects, damage or an incorrect item

If your item has a manufacturing defect, arrives damaged, or is different from the item or design you approved, contact hello@thingness.in with your order reference, a description of the issue and clear photos. Please report visible damage or an incorrect item within 48 hours of delivery where possible. If a manufacturing defect becomes apparent later, contact us when you discover it.

We will review the issue and arrange an appropriate repair, replacement or refund for a confirmed problem. We may ask for the item to be returned for inspection. We will confirm the next steps with you before you send it back.

Approved designs and custom projects

Please check the design, spelling, dimensions, colours and other details in your proof or quote before approving production. A change to an approved design or preference is not a manufacturing defect. If the delivered item does not meet the agreed specifications, contact us so we can resolve it.

Lost in transit

If your parcel appears lost, contact us with your order reference. We will investigate with the courier. If the parcel is confirmed lost, we will offer a replacement or refund.

Ongoing repair support for branded NFC products

Our advertised lifetime repair and reprint support for branded NFC products remains in place. If your branded NFC product cracks, fades or stops tapping, contact us with your order details. This repair or reprint support applies for as long as Thingness operates and is separate from a refund. Support for other bespoke projects is confirmed in the project quote.

Contact

Email hello@thingness.in with your order reference. We reply within one working day.